Refund And Returns Policy
Refund Policy
We are committed to providing you with high-quality products and services. If you are not satisfied with our products or find any quality issues, please contact us within 7 days of receiving the goods, and we will be happy to assist you.
Upon contacting us, we will guide you through the refund process. To be eligible for a full refund, the items must be returned in their original condition within 14 days of the refund request. Please note that shipping fees are non-refundable.
Returns Policy
We accept returns under the following circumstances:
- The product has quality issues or is damaged
- The product received is not as described
Once you have submitted a return request, we will process it as soon as possible and provide you with return instructions. Please ensure that the items are in their original condition when returned and are sent back within 14 days of the return request.
Refund and Return Process
Please contact us through our customer service channels, providing your order number and the reason for refund or return. Our customer service team will contact you promptly and provide further assistance and guidance.
Contact Us
If you have any questions about the refund and returns policy or need further assistance, please feel free to contact our customer service team. We will make every effort to address your concerns and ensure a smooth shopping experience for you.
Customer Service Email: support@aurachispace.com
We appreciate your support and understanding and look forward to providing you with excellent service.